The state of Kansas offers a program protecting residential utility customers from disconnection during the coldest months of the year, typically November 1st through March 31st. This program requires utility companies to offer payment plans to customers struggling to pay their winter heating bills, preventing service shut-offs as long as the customer adheres to the agreed-upon terms. For example, a customer facing disconnection might be able to enter into a payment agreement to spread their outstanding balance over several months, ensuring continued service throughout the winter.
This vital consumer protection measure prevents hardship during harsh weather conditions, ensuring Kansans retain access to essential heat, mitigating health and safety risks. Established to address the economic vulnerabilities that can accompany winter energy demands, the program balances the needs of both utility companies and their customers. The programs history reflects a continuing societal commitment to protecting vulnerable populations during challenging times.